Privacy Policy

North Adelaide KGM is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how North Adelaide KGM manages personal information. It is structured as follows:

1. Personal information North Adelaide KGM collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting North Adelaide KGM and complaints
10. Changes to Privacy Policy

1. Personal information North Adelaide KGM collects

The main types of personal information North Adelaide KGM collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with North Adelaide KGM such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for North Adelaide KGM's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for North Adelaide KGM's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for North Adelaide KGM's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with North Adelaide KGM.

North Adelaide KGM collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records North Adelaide KGM keeps of telephone calls, or emails received, or messages sent to North Adelaide KGM or posted on North Adelaide KGM's pages on social media);
• North Adelaide KGM's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, North Adelaide KGM collects personal information in connection with running its business directly from the individual concerned. On occasion North Adelaide KGM may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

North Adelaide KGM stores personal information in electronic and paper form.

North Adelaide KGM uses and discloses personal information as follows:

• to source vehicles and sell them to North Adelaide KGM's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with North Adelaide KGM's customers and prospective customers;
• to obtain products, services or information from North Adelaide KGM's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information North Adelaide KGM knows about them);
• to operate and manage North Adelaide KGM's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to North Adelaide KGM. For example, North Adelaide KGM may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organisation of events and for the purpose of obtaining advice and managing its affairs. North Adelaide KGM also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

North Adelaide KGM uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information North Adelaide KGM uses in the operation of the computer program is browsing history on North Adelaide KGM's websites, name, contact information, and other information you may input into North Adelaide KGM's websites. The level of human oversight North Adelaide KGM provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by North Adelaide KGM's staff.

4. Cookies

North Adelaide KGM uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by North Adelaide KGM's web server. North Adelaide KGM may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on North Adelaide KGM's platforms and those social media platforms. North Adelaide KGM's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of North Adelaide KGM's website.

5. Links to other websites

North Adelaide KGM's website may contain links to third party websites. North Adelaide KGM does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from North Adelaide KGM and do not wish to receive these communications from North Adelaide KGM in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to North Adelaide KGM.

7. Overseas transfers

North Adelaide KGM's website/s are hosted in Australia. On occasion, a third party service provider North Adelaide KGM engages or that North Adelaide KGM is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information North Adelaide KGM holds about them by contacting North Adelaide KGM during business hours on (08) 8443 2888 or via the contact page.

North Adelaide KGM may require an individual making a request to verify their identity before processing their request.

North Adelaide KGM will aim to respond to all requests promptly and within 30 days.

North Adelaide KGM may refuse a request where permitted or required by law. North Adelaide KGM will comply with any regulatory requirement to give reasons for its decision.

9. Contacting North Adelaide KGM and complaints

If you have any queries, concerns or complaints about how North Adelaide KGM handles your personal information please contact North Adelaide KGM during business hours on (08) 8443 2888 or via the contact page. North Adelaide KGM may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that North Adelaide KGM can understand the nature of your concern. In most cases, North Adelaide KGM will ask that you put your request in writing.

North Adelaide KGM takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by North Adelaide KGM's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (08) 8443 2888
• Mailing Address: 273-281 Richmond Rd, Richmond, SA, 5033

10. Changes to Privacy Policy

North Adelaide KGM may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.